Refund Policy

We offer a 30-day money-back guarantee on all paid plans. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — no complicated conditions attached.

Refunds are processed by our payment provider, <strong>Paddle</strong>, which is the Merchant of Record for all Listly AI orders. To request a refund:

• visit paddle.net and look up your Paddle receipt, or
• contact our support team through the app and we will help you file the request.

Have your order reference or receipt email handy — it makes the request faster. Paddle will confirm the refund by email once it is processed.

When a refund for a subscription period is approved, your paid features stay available for the remainder of that period and your account then returns to the Free plan. Your saved listings remain available on the Free plan within its monthly allowance.

Paid plans renew monthly until cancelled. You can cancel at any time — from your account settings in the app or via Paddle — and you will keep access until the end of the period you already paid for. Cancelling stops future renewals; it is not a refund of time already used, which is why the 30-day guarantee above covers new purchases.

If you are a consumer in the EU or UK, you also have statutory withdrawal rights for digital services. Requesting a refund through the 30-day guarantee above is always the quickest route, and nothing in this policy limits any mandatory rights you have under consumer law.